Are you looking for an e-commerce solution that extends your presence online, increases revenue, reduces costs and improves customer service? Then, Customer Portal is the module that you are looking for.
Customer Portal is an innovative online module from E-SoftSys that will assist self-storage operators of any size to provide better customer service to their tenants, while reducing labor costs related to routine tenant account maintenance tasks. Customer Portal module can be easily customized to match the look and feel of the storage operator's main website and to meet the unique requirements of each storage operator. Additional features can also be quickly added.
- Customers can manage their units online
- Can submit Move-out notice
- View outstanding balances and make payments
- Update Credit Card details and enable/disable Auto Pay
- Update Alternate Contact information online
- Eliminates the need for tenants to call or visit the facility for making reservations, rentals, payments and updating contact information.
- One stop access for tenants to manage important information related to the units rented.
- Reduces the workload for the store manager and staff by minimizing the transactions to be done at the store.
- Avoids existing customers from visiting the main website, viewing Internet Pricing and Specials and then asking for a reduction in rental charges.